Shipping policy
Shipping and Returns
Shipping
The indicated sales prices do not include shipping costs. Shipping is done with DHL. Please allow approximately three working days from the order date in Switzerland; abroad it may take 7-12 days.
Returns
We hope that you are satisfied with your order. If you are not, Moda & Style SA guarantees the right of return for all products purchased within 14 days of purchase. The right of return only applies to unworn, unwashed items in perfect condition from which the labels have not been removed. Shoes may only be returned with their packaging.
A return authorisation is always required for a return. You will receive a return authorisation by e-mail from customerservice@balu.ch. Please do not return any product before you have received the return authorisation.
Giftcards and underwear or swimwear cannot be returned.
If the return was purchased with a voucher, a new voucher will be issued.
Shipping costs, customs duties and all other costs for returning products are not covered by Moda & Style SA and are the full responsibility of the customer, unless otherwise stated.
Please return the products by post or courier to:
Balu.ch - Moda & Style SA, Contrada Maggiore 15, 6612 Ascona, Switzerland.
Or return the items to one of our shops.
Shipping
The indicated sales prices do not include shipping costs. Shipping is done with DHL. Please allow approximately three working days from the order date in Switzerland; abroad it may take 7-12 days.
Returns
We hope that you are satisfied with your order. If you are not, Moda & Style SA guarantees the right of return for all products purchased within 14 days of purchase. The right of return only applies to unworn, unwashed items in perfect condition from which the labels have not been removed. Shoes may only be returned with their packaging.
A return authorisation is always required for a return. You will receive a return authorisation by e-mail from customerservice@balu.ch. Please do not return any product before you have received the return authorisation.
Giftcards and underwear or swimwear cannot be returned.
If the return was purchased with a voucher, a new voucher will be issued.
Shipping costs, customs duties and all other costs for returning products are not covered by Moda & Style SA and are the full responsibility of the customer, unless otherwise stated.
Please return the products by post or courier to:
Balu.ch - Moda & Style SA, Contrada Maggiore 15, 6612 Ascona, Switzerland.
Or return the items to one of our shops.